Privacy Policy

Introduction

Welcome to Joygivas Integrated Services (“Joygivas”) privacy policy.

Joygivas is an online personalized call company dedicated to making your loved ones and colleagues feel truly special, appreciated, and connected through live calls from real people. Joygivas respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit Joygivas’s website and/or log into our webapp (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We respect your privacy and the privacy of the call recipients. Joygivas Services is committed to protecting the personal information you share with us.

Important Information

At Joygivas, your privacy is highly valued and we exercise all reasonable endeavors to protect your Personal Information in line with this Privacy Policy. “Personal information” refers to any information from which your identity could reasonably be ascertained. Joygivas will only collect and use your personal information in accordance with this Privacy Policy and the terms of your agreements with Joygivas.

As a Customer, you accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services.

This privacy policy aims to give you information on how Joygivas collects and processes your personal data through your use of Joygivas on this website or its app, including any data you may provide through this website when you sign up to use Joygivas services.

It is important that you read this privacy policy together with any other policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Controller

Joygivas is the controller and responsible for your personal data (collectively referred to as Joygivas, “we”, “us” or “our” in this privacy policy). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise, your legal rights, please contact us using the details set out below.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us via email address: support@joygivas.com.

Data Collection

We collect only the information necessary to perform your service request, such as names, phone numbers, email addresses, and details about the occasion or message. For individual calls, if you choose to have the call recorded, the audio will be stored securely so you can revisit the moment. For business calls, we do not record the conversation itself; we only collect feedback and sentiment notes.

Use of Information

Your data is used solely to personalize and deliver the requested call service. We never share your personal information with third parties except as required to facilitate the call (e.g., with telecommunication providers). Feedback and sentiment data from business calls are used internally to improve our service and will be presented to you in report form without personal identifiers.

Data Security

We employ industry-standard security measures to protect your information. Personal data is stored in secure, encrypted databases. Access is restricted to authorized Joygivas team members only.

Retention

Individual call recordings are retained for a limited time and can be provided to you upon request. After a set period (e.g., 3 months), recordings and any unnecessary personal data are purged securely. Business feedback data used for reporting is aggregated and does not retain individual identities beyond the reporting period.

Cookies

Our website may use cookies for analytics and to remember your preferences when you visit. You can disable cookies via your browser, but some features of the site may not function properly as a result.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data in our records. You may opt out of any marketing communications at any time by contacting us.

By using Joygivas Services, you agree to this Privacy Policy. We adhere to applicable data protection regulations to ensure your and your contacts’ information is handled responsibly and transparently.